Return and Refund Policy

Last Updated: 21/04/2026

Thank you for shopping with HairGems.

At HairGems, we take pride in delivering premium-quality wigs and hair products. Your satisfaction means everything to us, and we’re committed to making your experience as smooth as possible.

Returns & Exchanges

Due to the nature of our products and for hygiene reasons, we only accept returns on items that are unused, unworn, and in their original condition and packaging. This includes all tags, lace intact, and no alterations made.

Return Window

You may request a return or exchange within 7 days of receiving your order. Any requests made after this period may not be accepted.

Non-Returnable Items

• Wigs that have been worn, styled, cut, or altered in any way

• Custom or made-to-order wigs

• Sale or discounted items

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within 5–10 business days.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the item received is faulty or incorrect.

Damaged or Incorrect Items

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with clear photos, and we’ll resolve the issue as quickly as possible.

How to Request a Return

To initiate a return, please contact us with your order number and reason for return. Our team will guide you through the next steps.

We’re here to help and ensure you love your HairGems experience. For any questions, don’t hesitate to reach out to our support team.