Privacy Policy

Last Updated: 21/04/2026

HairGems London (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or purchase our products, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

⸻

1. Information We Collect

We may collect and process the following personal data:

• Full name

• Contact information (email address, phone number)

• Billing and shipping address

• Payment details (processed securely via third-party providers)

• Order history and purchase details

• Website usage data (e.g. IP address, browser type, device information, cookies)

⸻

2. How We Use Your Information

We use your data to:

• Process and fulfil your orders

• Communicate with you about your order or enquiries

• Provide customer support

• Improve our website, products, and services

• Send marketing communications (only if you have opted in)

• Prevent fraud and enhance website security

⸻

3. Sharing Your Information

We do not sell your personal data. However, we may share your information with:

• Payment processors (to securely handle transactions)

• Delivery and logistics providers

• IT and website service providers

• Legal or regulatory authorities when required by law

All third parties are required to respect the security of your data and handle it in accordance with the law.

⸻

4. Data Retention

We only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements.

⸻

5. Your Rights

Under UK data protection laws, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request deletion of your data (where applicable)

• Object to or restrict processing of your data

• Withdraw consent for marketing at any time

To exercise any of these rights, please contact us.

⸻

6. Cookies

Our website uses cookies to improve your browsing experience and analyze website traffic. You can control or disable cookies through your browser settings.

⸻

7. Data Security

We implement appropriate security measures to protect your personal data from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure.

⸻

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

⸻

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

⸻

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us through our website.

⸻

By using our website, you agree to the terms of this Privacy Policy.